Free delivery on orders over £49.95 (ex VAT)
- Standard delivery — £3.95 + VAT — 3–5 working days
- Next working day — £6.95 + VAT — next working day (orders by 2pm)
- DPD weekday 12 noon — £7.95 + VAT — next working day by 12pm (orders by 2pm)
- DPD Saturday delivery — £9.95 + VAT — Saturday delivery
Our delivery partners include DPD and Royal Mail.
Unfortunately, our courier (DPD) does not class certain areas of the Scottish Highlands, Scottish Islands and Channel Islands as mainland UK; they do not qualify for the free UK mainland delivery offer where stated on the main site.
Scottish Highlands postcodes excluded from free mainland offers include FK17–99, IV1–28, IV33–39, IV52–54, IV63, KW1–14, PA21–33, PA34–40, PH18–26, PH30, PH31–41, PH49–50 and all IV postcodes (as published by the carrier).
Scottish Islands examples: HS1–9, IV40–51, IV55–56, KA27–28, KW15–17, PA20, PA41–49, PA60–78, PH42–44, ZE1–3.
- Northern Ireland — 3–5 working days: £11.95 ex VAT per parcel
- Northern Ireland (next day): £33.95 inc VAT
- Channel Islands — 3–5 working days: £15 ex VAT per parcel
- Scottish Highlands — 3–5 working days: £11.95 ex VAT per parcel
- Scottish Islands — 3–5 working days: £11.95 ex VAT per parcel
- Republic of Ireland — 3–5 working days: £12 ex VAT per parcel
- Isle of Man — 3–5 working days: £15 ex VAT per parcel
- Dublin — 3–5 working days: £12 ex VAT per parcel
Parcels under 3 kg to Scottish Islands, Highlands or Northern Ireland may qualify for reduced rates — please call us for details.
| Zone | Price (ex VAT) | Transit |
|---|---|---|
| Zone 1 — Belgium, France, Germany, Luxembourg, Netherlands | £21.75 per parcel | 7 working days |
| Zone 2 — Austria, Denmark, Czech Republic, Italy, Spain | £24.75 per parcel | 7 working days |
| Zone 3 — Croatia, Estonia, Finland, Hungary, Poland, Portugal, Slovenia, Sweden | £36.75 per parcel | 8 working days |
| Zone 4 — Bulgaria, Greece, Latvia, Lithuania, Romania | £58.90 per parcel | 9 working days |
| Zone 5 — Switzerland | £48 per parcel | 7 working days |
Due to Brexit, the cost of returns from Europe is met solely by the customer.
Quality is a priority and we want you to be happy with your purchase. If you have an issue, please contact us or use any returns process we provide on the main website.
- If you are not satisfied with a product, you may be able to return it in original packaging within 14 days; refunds may be processed minus delivery cost. Returns without fault may be at your own cost.
- If there is a fault with the product, contact us for return instructions; where applicable a full refund may be issued.
- For further questions, contact customer service — the main site lists 01204 653023 for returns queries.
When returning items, they remain your responsibility until we receive them. Use a tracked service and pack items securely. Items that are damaged, used or washed may not qualify for a refund.
If you return an item due to a manufacturing fault, we may cover return costs where applicable; otherwise you may be liable for return postage.
We are not liable for delays in delivery or for damage or defects caused by events beyond our reasonable control (including transport delays, strikes or severe weather). We will endeavour to keep you informed where delays occur.
